Thursday, March 26, 2009

SSW

Help me!  I'm being held hostage by Sears.  I bought a new dishwasher on 3/16.  It was to be delivered and installed 3/26.  They called on 3/24 "it's in".  Yay. 
 
Then ....  nothing.
 
I called 3/25 to see about setting up an installation appointment.  "That department's gone for the day."  Really?  I want to work there!
 
3/26 called and got an 800 number for the installers.  Their computer system has no record of my sale.  Called back the store, they'll work on it.
 
So the lady calls me back - the installer "will try to call tomorrow (FRIDAY) to see about setting up installation for next week".  NEXT WEEK, are you kidding me.
 
Hello - FAMILY of FIVE.  DISHWASHER.  Feel my pain people.
 
Thanks.

6 comments:

Roshni Mitra Chintalapati said...

Grrr! I know what you're going thru. My dishwasher conked off last month and I'm STILL trying to get a guy to come in and take a look at it! I'm gonna pay, for heaven's sake!!!!

Anonymous said...

If that's the biggest thing you have to complain about in this day and age then I would say you are pretty blessed:)

Anonymous said...

HEY IF YOU DON"T LIKE THE WHINING GET OFF THIS WEBSITE.

SIGNED,
ORIGINAL POSTER

AND YES, I AM YELLING. THIS IS SUPPOSED TO BE THE PLACE TO WHINE. SHUT UP!

Anonymous said...

Geez, I was just trying to make you feel better. brrr..feel the cold.

SSauer said...

Dude.

Our dishwasher went kaput a few months ago and we got a dishwasher on credit at Sears and it was a NIGHTMARE.

From trying to get someone out to replace the dented door it came with (3 appointments later) to then stopping the leak that we all of a sudden had (that the dishwasher repair dude fixed).

Then they say that if it goes on sale within a month you can get that lower price and when I called up there to have them do it, they did it incorrectly, which lead me to the store to get them to fix it on my card and they wanted to give me a gift card instead. I said ARE YOU KIDDING ME!? I wasn't about to pay interest on the bigger price and then never use the gift card at a store I started to hate.

Good luck, if all fails call and talk to the manager of the guy who sold it to you, that guy has no power and won't be of much help.

SearsCare said...

Dear Secretspineless:

I am very sorry to hear about your unsatisfactory experience with Sears’ Delivery service. My name is Brian and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.

Roshni Mitra Chintalapati:
If you are a Sears customer, and this was a Sears purchase, please respond as well. We would be very happy to assist you in this matter.

Thank you,

Brian J.
Senior Case Manager